Returns & Refunds Policy

At Top Clean Appliances, we stand by the quality of our commercial cleaning equipment. We understand that sometimes you may need to return a purchase. To ensure a clear, consistent, and transparent process, we offer a 30-Day Return Policy on eligible products.

• Timeframe: Return requests must be initiated within 30 days of receiving your order.
• Unused & "Like New" Condition: The item must show absolutely zero signs of wear, assembly, or use. It must be in its original, pristine condition.
• Complete Packaging: The product must be returned in all of its original packaging, including the original box, pallets (if applicable), protective materials, manuals, and accessories.
• Inspection & Acceptance: Once your return arrives at our distribution centre, it will be thoroughly inspected. If an item is returned showing signs of wear, damage, or operational use, it will not be accepted, and no refund will be issued.

1. Request Authorization: All returns must be pre-authorized by our customer service team before shipping. Please email us at sales@topcleanappliances.com with your order number to request authorization.
2. Follow Instructions: Once authorized, we will send you detailed return instructions and the correct distribution warehouse address for shipping.
3. Return Shipping Costs: For standard returns (such as change of mind or ordering the incorrect model), the customer is solely responsible for prepaying all return shipping and freight charges.

• Freight (LTL) Inspection: For large equipment requiring a signature upon delivery, please inspect the packaging and the item immediately in the driver's presence. Note any visible damage on the Bill of Lading (delivery receipt) before signing, or refuse the delivery entirely.
• Hidden Damage: If you discover damage after opening your shipment, take clear photos immediately and contact us at sales@topcleanappliances.com within 48 hours of delivery.
• Resolution: Magnuson Enterprises, LLC (d/b/a Top Clean Appliances) will cover all return shipping costs and arrange a swift replacement for verified shipping damage, manufacturing defects, or incorrect items.
• Note: Items that become damaged after use are non-refundable unless covered under the manufacturer's warranty.

• Cancellations Before Shipment: If you need to cancel an order, please email or call our customer support team immediately. Cancellations processed before the order has shipped from the warehouse will receive a 100% full refund.
• Cancellations After Shipment: If your order has already been dispatched from the warehouse, it cannot be canceled in transit. It must comply with our standard 30-Day Return Policy, and the customer will be responsible for return shipping costs.

• Product-Specific Terms: If a specific manufacturer or specialized product does not support this standard return policy, a clear exception will be noted directly on the product's description page.
• Pre-Owned Equipment: Products specified as "certified pre-owned" or "used" are sold as-is and are strictly ineligible for returns or exchanges.
• Trade Show & Temporary Use Exclusion: Top Clean Appliances only sells to customers who intend to use the equipment for the duration of its economic life. Orders purchased for the specific purpose of "one-time use" or "temporary use" are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for temporary use in trade shows, exhibition halls, conference venues, or orders purchased by promotional companies and trade show organizers.

• Email: sales@topcleanappliances.com
• Phone: +1 (855) 814-3953