At Top Clean Appliances, we aim to make commercial equipment delivery fast, reliable, and transparent. We work diligently to ensure your orders are processed, packaged, and delivered safely to your location.
1. Shipping Cost & Coverage Area
- Shipping Cost: We offer FREE Standard Shipping on all orders.
- Coverage Area: We deliver exclusively to physical addresses within the contiguous United States (the lower 48 states).
- Exclusions: We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.
2. Processing & Delivery Schedules
To help you plan your operations, we provide clear handling and transit timelines:
- Handling Time: 1 - 3 business days (Monday - Friday). Orders placed on weekends or national holidays will begin processing on the next business day.
- Transit Time: 3 - 7 business days (Monday - Friday) depending on your distance from our shipping centers.
- Total Estimated Delivery Time: 4 - 10 business days from the moment your order is placed.
- Carriers Used: Depending on the size, weight, and classification of the equipment, orders are shipped via standard parcel carriers (such as FedEx or UPS) or specialized Freight (LTL) transport.
3. Order Confirmation & Tracking
- Confirmation Email: Immediately after placing your order, you will receive an automatic order confirmation email containing your receipt and order details. This indicates that your order has been received and is being prepared for shipment.
- Shipment Tracking: As soon as your order departs our distribution center, we will automatically email you a tracking number and a link to trace the shipment.
- Support: If you have not received tracking information within 4 business days of placing your order, please contact our support team at sales@topcleanappliances.com for a status update.
4. Receiving Freight (LTL) Deliveries & Inspection
Due to the heavy-duty nature of commercial floor care and steam cleaning machinery, many of our products are delivered via large Freight (LTL) trucks and require an adult signature upon delivery.
Please follow these crucial steps when receiving a freight delivery to protect your purchase:
- Examine the Packaging: Carefully inspect the exterior packaging of the shipment before signing the delivery receipt.
- Note Any Damage: If you observe visible packaging tears, crushed boxes, or exposed metal, write a detailed description of the damage on the driver's delivery receipt (Bill of Lading) before signing it. If the damage appears severe, you have the right to refuse the delivery entirely.
- Report Hidden Damage: If you sign for the shipment and later discover damage after opening the boxes, take clear, high-resolution photographs immediately. Contact our customer support team at sales@topcleanappliances.com within 48 hours of delivery. Quick reporting allows us to file a claim with the freight carrier and arrange a swift replacement for your equipment.
Contact Our Support Team
For any shipping inquiries, delivery updates, or assistance with specialized transport requirements, please feel free to reach out to us:
- Email: sales@topcleanappliances.com
- Phone: +1 (855) 814-3953
- Support Hours: Monday - Friday, 9:00 AM - 5:00 PM EST